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Order & Discount Information
How to Order
Call, email, or fax according
to your own format, procedures, or preference. Most products lines include "Design-Your-Own" illustrated Inquiry Forms for your convenience:
Please include to the extent
known:
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How to Contact you.
- Billing Address.
- Shipping Address (if different from Billing; no P.O. Boxes, please).
- SG Style Codes, Part Numbers, and/or Specification References, if known.
- Additional Information, Specifications, Drawings.
- Order Quantity, Price, and requested Delivery Date.
NOTE: Please DO NOT include Credit Card
information via insecure electronic means like email and online inquiry forms.
Order Processing
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Your order will be personally reviewed, assigned a
Control Number, and entered into our system.
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If Credit Card or other information is needed, our
customer service representative will contact you.
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Your order will be acknowledged within one business day with a projected ship date.
Minimum Orders
There are no preset minimum order requirements on standard items besides minimum quantities listed on Price and Discount Schedules.
However, to essentially the same effect, there are Shipping & Handling charges on all
standard product orders under $100 (products only; tax, tooling, other charges excluded). Please see below for details.
Quantity and Multiple-Item Discounts
Most standard items already reflect substantial
quantity-based price breaks plus generous multi-item discounts on their respective price-discount schedules. We would be pleased to quote cases meriting special consideration, such as:
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Multiple item orders going beyond listed quantity-pricing tiers
or that involve more than one standard product group.
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Large quantities that substantially exceed high quantity
list pricing.
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Combinations of items that might be produced
together at notable savings (e.g. like gaskets that can be made within the
center of another, or parts made of similar materials that might yield lower
raw material costs.
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Custom die cut, extruded, or
molded products: Send us your description, specifications, and/or
drawings (noted with quantities and annual usage), and we'll give you a
no-hassle quotation or custom price list.
Payment Options
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C.O.D. or Payment in Advance by Cash,
Money Order, Cashier’s Check, or approved Company Check.
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Credit Card – We will gladly process your
Discover, MasterCard, Visa, or American Express
cards.
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Electronic Wire Transfer – We are happy to
accept payment by wire transfer, although there will be an additional $10
charge to cover our banking fees plus customers are responsible for
initiation, transfer, and any other related charges or fees.
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Establish an Account – We would be happy to invoice your
established company (Net 30) with approved credit. To establish an account,
please provide at least three trade and one bank references.
Shipping & Handling
All shipments are F.O.B. Grandview, Missouri
(zip code 64030).
Charges related to order values include only actual product costs, not taxes, tooling, or other charges.
Custom quoted products are typically quoted with collect or prepaid/add freight terms and shipped via customer preference.
Standard priced products are subject to the terms detailed below.
Standard Shipping
Unless otherwise arranged, orders shipped within the continental United States will ship via standard UPS Ground, USPS, or other means chosen at our discretion. Serving also to cover our processing costs on small orders, Shipping and Handling charges are assessed as follows on standard shipments:
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$100 and up: No Charge for standard UPS Ground, USPS or equivalent (chosen at our discretion).
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Under $100: Flat charge equal to lesser of $25 or the difference between $100 and actual product costs (excluding taxes, tooling, and other charges).
Non-Standard Shipping
We will gladly ship via any available means requested, including all available UPS and Fed-Ex options, with shipping and handling fees on shipments within the continental United States* assessed as follows:
- $100 and up: Flat charge of $10* plus actual shipping costs, unless billed to your account.
- Under $100: Flat charge of $10* plus actual shipping costs (unless billed to your account) plus lesser of $20 or the difference between $100 and actual product costs (excluding taxes, tooling, and other charges).
* International (plus Alaska, Hawaii) shipment terms are the same as above except for a flat charge of $25 rather than $10.
Tooling Setup Charges
- Flange Gaskets: No tooling charges on any standard low or high pressure (ANSI B16.5 125-150#, 250-300#) ring type or full face styles, even in custom quoted material options. If necessary, semi-standard custom designs quoted using low cost steel rule dies, which average around $120.
- Rubber and Plastic Washers: Tooling on standard styles only IF we don’t have suitable tooling amongst our 12,000+ die
inventory AND your order is less than $500.
Non-recurring (one-time) charge based on extended item list price: <$100
@ $75; $100-$249.99 @ $50; $250-$499.99 @ $25; No Charge on $500+.
- Sponge Weather Stripping: No tooling charges on any standard, semi-standard, or custom style.
- Rubber O-Rings: No tooling charges on standard sizes, even in custom quoted materials.
- Rubber Grommets: No tooling charges on standard sizes, even in custom quoted materials.
- Custom Die Cut, Extruded, Molded Products: Tooling,
Dies, Mold costs quoted on case-by-case basis as needed. When
required, Steel Rule and Punch Die charges (our most common
tooling option) begin around $25 and average a little over $100.
Rubber Extrusion Dies usually cost between $100 - $500, and
Rubber Molds begin around $500 and run upwards of $20,000 on
complex, multi-cavity molds.
In most cases and unless otherwise specified, applicable tooling or production setup charges, are intended as offsets for our actual costs. This means two things: 1) we maintain ownership of tooling, and 2) we physically maintain the tooling at our cost in order to insure quality products in subsequent runs. There are exceptions to this on custom quoted items, generally in cases where rubber molds or other expensive tooling is involved. Since most of our tooling costs involve inexpensive (<$200) steel rule dies which require ongoing maintenance and periodic replacement that often exceeds the initial cost over time, this policy is generally advantageous to our customers and simpler for us.
We do not, however, use tooling made for non-standard shapes designed to customer specifications for anyone other than the customer for whom it was originally made, even if we wave tooling costs, as we often do on higher value orders. As a matter of strict policy, we will not disclose any details about customer designed products with anyone not employed by that customer or otherwise authorized. We even make a practice of concealing our customers' identity on drawings sent to tooling manufacturers and otherwise protecting their confidentiality.
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Order Info
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